Here is the process we use to resolve your support request when you send an email to
1. Automatic Acknowledgment
You get an automatic acknowledgment that your request has been received and logged.
2. New Service Ticket
A new service ticket is generated with a ticket number that can be used to track your request. You will receive an emial with the details of your request. You can reply to this email at anytime to update the ticket.
3. Ticket Processing
Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.
4. Email Response
You will receive an email directly from a resource as they begin working your request and updates thoughout the process.
5. Automatic Updates
The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.
We kindly ask two favors of you
1. Ticket Related Responses
If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you receive, rather than creating a new email. This allows the system to keep all related correspondence in the same ticket.
2. Ticket Un-Related Responses
If you have to notify us of an un-related problem, please create a fresh email and send to and do NOT reply to an existing case or ticket email.